Terms of service

These terms of purchase apply when you as a consumer buy from Herbiovet AB at herbiovet.se. By placing an order you accept the terms. Please read them before you shop.

Who you are buying from

Herbiovet AB, Två Systrars väg, 393 59 Kalmar, Sweden. Email: info@herbiovet.se. Company registration number: 559567-1677. We sell to private individuals aged 18 or over, and to businesses by agreement.

Prices and VAT

All prices are stated in Swedish kronor and include VAT. Shipping is added and shown at checkout before you pay. We reserve the right to correct obvious pricing errors, for example if a price is clearly wrong in relation to the product's normal price. If we discover such an error after you have ordered we contact you, and you then choose whether to complete the purchase at the correct price or receive a full refund.

When the agreement becomes binding

When you complete your purchase you receive an order confirmation at the email address you provided. The agreement is binding when we have sent it. If you have not received a confirmation within a day, check your spam folder and then contact us.

We reserve the right to refuse an order, for example in case of suspected fraud, if a product has sold out or if the details are incomplete. You will then be informed and receive a full refund.

Payment

Payment is made in Shopify's checkout. You can pay by debit and credit card, Klarna, PayPal, Shop Pay, Apple Pay and Google Pay. Which options are shown depends on your device and your country. We never handle or store your card details. If you pay with Klarna, Klarna's terms apply to the payment itself, in addition to these terms for the purchase.

Delivery

We normally ship within 1 to 2 working days. Shipping prices and delivery times are in our shipping policy. Should a delivery be significantly delayed we contact you, and you then have the right to cancel the purchase.

Right of withdrawal

Under EU distance selling rules you have the right to withdraw from your purchase within 14 days of the day you received the goods. The right of withdrawal applies to unopened packaging. If you have broken the seal the purchase cannot be withdrawn by law, for hygiene reasons, since these are sealed health products for animals. Our voluntary 42-day guarantee applies instead.

Tell us within 14 days that you are withdrawing from the purchase, either by emailing info@herbiovet.se or by using the EU model withdrawal form. Then send the goods back within 14 days. You pay the return shipping. We refund the full amount including the original standard shipping within 14 days of receiving the goods.

Full terms are in our refund policy.

Complaints

If the goods are faulty, damaged or past their best-before date, you should make a complaint. Email us with the order number and ideally a photo. We send a new item or refund, and we pay the return shipping. The right to complain lasts three years under Swedish consumer law. Complain within a reasonable time of discovering the fault; within two months always counts as reasonable.

The 42-day guarantee

In addition to your statutory rights we give a voluntary satisfaction guarantee. Use the product daily according to the dosage on the packaging for at least 42 days. If you see no difference in your pet, email us your order number within 42 days of delivery and you get your money back. You do not need to send the product back. The guarantee applies once per product and household. The guarantee does not limit your rights under law.

About the products

Herbiovet products are complementary feed for pets. They are not medicines, they do not treat diseases and they do not replace veterinary care. If your pet has acute or persistent problems, contact a vet. Always follow the dosage on the packaging. Information on the website about herbs and ingredients is general information and does not constitute veterinary advice.

Force majeure

We are not liable for delays or failed deliveries caused by circumstances beyond our control, such as industrial action, interrupted public transport, government decisions or disruptions at carriers.

Personal data

How we process your personal data is described in our privacy policy.

If we cannot agree

Always contact us first, we resolve most things directly. If you are still not satisfied you can turn to the Swedish National Board for Consumer Disputes, arn.se, Box 174, 101 23 Stockholm, Sweden. We follow ARN's recommendations. You can also use the European Commission's online dispute resolution platform at ec.europa.eu/odr. Swedish law applies to the purchase.