Refund policy

Right of withdrawal, 14 days

Regardless of our guarantee, under EU distance selling rules you have the right to withdraw from your purchase within 14 days of receiving the goods. This applies to unopened packaging. If you have opened the packaging the purchase cannot be withdrawn by law, for hygiene reasons, since it is a sealed health product for animals. Our 42-day guarantee applies instead.

1. Tell us within 14 days of delivery that you are withdrawing from the purchase. Email info@herbiovet.se, or use the EU model withdrawal form if you prefer.

2. Send the goods back unopened within 14 days of telling us. You pay the return shipping.

3. We refund the full amount including the original shipping within 14 days of receiving the goods.

If something is wrong with the goods

If you have received the wrong item, damaged packaging or a product past its best-before date, you should make a complaint. Email us with the order number and ideally a photo, and we send a new one or refund. We pay the return shipping. The right to complain lasts three years under Swedish consumer law.

If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes, arn.se.

The 42-day guarantee

In addition to your statutory rights we give a voluntary guarantee. Use the product daily according to the dosage on the packaging for at least 42 days. If you and your pet see no difference, email us with your order number within 42 days of delivery and you get your money back. You do not need to return the product. The guarantee applies once per product and household. The full terms are at https://herbiovet.se/en/pages/garanti

If you have questions about the guarantee or the right of withdrawal, email info@herbiovet.se. We reply within one working day.

Herbiovet AB, Kalmar, Sweden.