Shipping policy

Here is what shipping costs, how long it takes and what applies if something goes wrong on the way.

Handling time

We normally pack and ship within 1 to 2 working days after the order comes in. Orders placed at weekends and on public holidays are handled the next working day. You get an email with a tracking link as soon as the parcel has left us.

What shipping costs

Sweden

Standard: 65 kr
Express: 99 kr
Free standard shipping on orders from 399 kr

Denmark and Finland

Standard: 99 kr
Free shipping on orders from 599 kr

Rest of the EU

Standard: 129 kr
Free shipping on orders from 799 kr

United Kingdom

Standard: 169 kr
Free shipping on orders from 1,199 kr

United States

Standard: 349 kr
199 kr on orders from 1,500 kr
Free shipping on orders from 2,500 kr

We ship to Sweden, the EU countries, the United Kingdom and the United States.

The exact shipping cost for your order is shown at checkout before you pay. Free shipping is calculated on the order total after any discount.

Delivery time

Within Sweden the standard delivery time is 2 to 4 working days after the parcel has been shipped, and express 1 to 2 working days. Within the rest of the EU allow 4 to 8 working days, to the United Kingdom 5 to 10 working days, and to the United States 7 to 21 working days. The times are estimates from the carrier and can be affected by holidays and weather.

Tracking

You get a shipping email with a tracking link when the parcel has been shipped. It can take a day before the tracking shows anything. If you have not received a shipping email within five working days, contact info@herbiovet.se.

If the parcel is damaged

If the outer packaging is visibly damaged when you collect the parcel, report it on the spot at the pick-up point. If the contents are damaged, email us with the order number and a photo within a reasonable time, and we send a new item. We pay the return shipping.

Lost parcels

If the tracking stands still for more than seven working days we start an enquiry with the carrier. If the parcel is not found we send a new item or refund the full amount.

Uncollected parcels

Collect the parcel within the time the pick-up point states. A parcel that is not collected is sent back to us. We then refund the cost of the goods, but are entitled to deduct our actual cost for shipping there and back. If you would rather have the parcel sent again, contact us and we arrange it for a new shipping fee.

Wrong address

Check the address before you complete the purchase. If it is wrong, email us as soon as possible. If the parcel has already been shipped we cannot change the address, and the rules above about returned parcels then apply.

Customs and charges in the United Kingdom and the United States

For deliveries to the United Kingdom and the United States, customs duty, import VAT and fees may be added in the destination country. They are paid by you as the recipient and are not included in our price. The products are made in India, which determines the duty rate. The rules that apply are decided by the destination country.